The CAI promises that all of its Members will provide:
Commitment and Professionalism
CAI members only employ competent and trained personnel whose work is regularly monitored by an Inspector. Members have to demonstrate a long-term commitment to the industry and must have been trading for a minimum qualifying period. To ensure that the members are kept up to date with changes in technology and working practices, the CAI runs a comprehensive portfolio of training courses and produces regular informative publications.
Quality
All members must comply with the exacting standards laid down in the CAI's Codes of Practice, using only materials and methods approved to British and other European standards. This ensures the best possible results.
Complaints
In the unlikely event of you being unhappy with the standard of workmanship carried out by the installer, or indeed dissatisfied with any aspect of your installation, firstly contact the Member and then if you are still not satisfied, the CAI can help through its official complaints procedure. The CAI will fully investigate any complaint that it receives against one of its members and is empowered to impose sanctions on its Members if necessary! Provided that the problems are within the realms of the original guarantee the CAI will arrange to have the work corrected - at no extra cost to the consumer.
Double Guarantee
CAI members guarantee their installations for a minimum of 12 months and, in addition, the CAI guarantees all domestic installations for the first year. In the unlikely event that the member does not honour their guarantee in the first 12 months, please contact us!
Insurance
Accidental damage to your property is covered by the full insurance cover that all CAI members have. There is a minimum requirement of £2 million public liability insurance, which should give you the peace of mind that you require before any work commences.
*Our guarantee covers the first £500 of any one claim relating to defective workmanship, materials or installation, but does not covers any consequential damage or loss caused to persons or property.
Identification
Members of the CAI are advised to have their identity cards on them whilst working. The card show clearly the members name, company details and a photograph. If there is any doubt on an installers validity as a member of the CAI, please call the CAI on 01923 803030.