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Confederation of Aerial Industries

Atlas Aerials is a member of the Confederation of Aerial Industries (CAI). You can view a page on their website listing Atlas Aerials CAI membership.

The CAI promises that all of its Members will provide:

Commitment and Professionalism

CAI members only employ competent and trained personnel whose work is regularly monitored by an Inspector. Members have to demonstrate a long-term commitment to the industry and must have been trading for a minimum qualifying period. To ensure that the members are kept up to date with changes in technology and working practices, the CAI runs a comprehensive portfolio of training courses and produces regular informative publications.

Quality

All members must comply with the exacting standards laid down in the CAI's Codes of Practice, using only materials and methods approved to British and other European standards. This ensures the best possible results.

Complaints

In the unlikely event of you being unhappy with the standard of workmanship carried out by the installer, or indeed dissatisfied with any aspect of your installation, firstly contact the Member and then if you are still not satisfied, the CAI can help through its official complaints procedure. The CAI will fully investigate any complaint that it receives against one of its members and is empowered to impose sanctions on its Members if necessary! Provided that the problems are within the realms of the original guarantee the CAI will arrange to have the work corrected - at no extra cost to the consumer.

Double Guarantee

CAI members guarantee their installations for a minimum of 12 months and, in addition, the CAI guarantees all domestic installations for the first year. In the unlikely event that the member does not honour their guarantee in the first 12 months, please contact us!

Insurance

Accidental damage to your property is covered by the full insurance cover that all CAI members have. There is a minimum requirement of £2 million public liability insurance, which should give you the peace of mind that you require before any work commences.

*Our guarantee covers the first £500 of any one claim relating to defective workmanship, materials or installation, but does not covers any consequential damage or loss caused to persons or property.

Identification

Members of the CAI are advised to have their identity cards on them whilst working. The card show clearly the members name, company details and a photograph. If there is any doubt on an installers validity as a member of the CAI, please call the CAI on 01923 803030.

Television interference facts

Poor television reception can be extremely frustrating! Sometimes your reception can go from good to bad very quickly without an obvious cause or reason. Some time this is because of a fault in your television system, however external factors maybe causing interference and hampering your television reception.

Picture drop-out, pixelation and sound quality issues are common issues when suffering from from interference. Rather than spending time trying to diagnose complicated problems and risking injury by climbing rooftops to inspect an aerial; its a good idea to hire a professional.

Atlas Aerials offer a friendly father and son service in the Hertfordshire area. Please contact us for a free, no obligation quotation.

Here are some common reasons for interference.

Too much signal?

Its possible that you are living to close a a television signal transmitter. To much signal can overload your Freeview receiver. This problem is solved by installing a aerial attenuator into your television system to reduce the signal. Professional television installers will be able to diagnose this problem and install a attenuator to correct the issue.

Check your aerial

Damaged, poorly aligned or not up to the job aerials can reduce signal strength and give external television interference a chance to take hold. For best results you need a good quality rooftop aerial, aligned perfectly at the correct digital transmitter.

Electrical interference

Inteference from other electrical items around your house is a an occasional cause of poor reception/interference. For example your picture quality may suffer when a light is switched on, the washing machine is on. Terrestrial digital TV in particular is susceptible to interference of this kind.

There is many solutions to interference of this kind, usually it can be solved by combining a good quality external aerial with a high quality unbroken cable to your set top box.

Radio interference

If you live close to a police station, taxi firm, amateur radio/CB radio enthusiast it is possible that the signals transmitted from these can be interfering with your television.

There are special filters and ferrite rings which can be installed to remove this form of interferance as well as electrical interference.

Channel interference

Video recorders and some set-top boxes 're-broadcast' their signal via aerial cable. Often known as 'modulating', it allows equipment without SCART sockets to view the equipment's output. If you're seeing interference to channels, it is possible its caused by something in your setup clashing with other channels.

Virgin Media information

What is Virgin Media?

A digital TV service delivered through a fibre optic cable network. Virgin Media also offer broadband, home phone and mobile phone. Services can be bundled with a TV package or bought separately.

How much does it cost?

From £6.50 to £23 a month including a V+ HD box. A phone line is required (£12.24 a month).

Standard installation by an engineer costs £40 or you can self install for free.

What equipment do I need?

A digital V box is provided with standard subscription or upgrade to a V+ box.

How is Virgin Media installed?

You can self-install or arrange for an engineer to come out to install for you (from £40).

How many channels will I get?

This depends on what package.
Size M: over 40 digital channels including BBC3, E4, Virgin 1 and ITV2
Size L: over 85 digital channels including everything on M, plus extras like LIVING, Bravo, UKTVGold and MTV
Size XL: up to 160 digital TV channels including everything from size L

Does Virgin Media offer an HDTV service?

Yes. The V+ box is an HD-ready personal video recorder that lets you record, pause and rewind live TV.

What other services does Virgin Media offer?

• ‘On demand’ including Catch up TV, BBC iPlayer, Movies and Music Videos
• Parental control
• Equipment fixed at no extra cost while you are a subscriber

Does Virgin Media offer any accessible services?

Yes, subtitles and audio description.

www.virginmedia.com

BT Vision information

What is BT Vision?

BT Vision¹ is a digital TV service available to new or existing BT Total Broadband customers. Freeview channels are included as standard², as well as the Vision+ digital TV recorder which allows you to pause, rewind and record up to 80 hours of Freeview TV.

How much does it cost?

From £6.99 to £19.99 per month, or pay per view from 39p. BT broadband required (from £15.99 a month) and self installation.

For the latest offers check www.bt.com/tv

What equipment do I need?

To get BT Vision you will need BT Total Broadband (with BT Home Hub wireless router). You will also need to live in a Freeview area to access the Freeview channels.

How is BT Vision installed?

You can install BT Vision yourself using the simple self-install instructions in about half an hour or so. Alternatively, a BT engineer can visit your home and get you up and running (charges apply).

How many channels will I get?

Between 15 and 40 Freeview channels plus Sky Sports 1, Sky Sports 2, ESPN and on-demand³ films. Additionally you can catch up on shows you may have missed from the 5 main channels over the last 7 days.

Does BT Vision offer an HDTV service?

Yes. A selection of on demand films and TV programmes are available in HD, and more HD content is being added all the time.

What other services does BT Vision offer?

• On demand blockbuster films, sport, TV and kids' programmes
• Catch up TV service for BBC1 and BBC2, ITV, Channel 4 and Five
  
• Free ESPN Sports channel when you take a Value viewing pack⁴
  
• Free trailers for many films and programmes.

www.bt.com/vision

Freesat information

What is freesat?

Freesat is a digital satellite service, brought to you by the BBC and ITV.

How much does it cost?

To get freesat, there is a one-off payment for a digital box (from £30) or Digital TV (from £450). If your home does not already have a working satellite dish, installation of a new satellite dish will cost approximately £80. There is no subscription and no contract.

What equipment do I need?

A freesat digital box and a fully installed satellite dish. To watch TV in HD you will need a freesat HD digital box connected to an HD Ready TV or a TV with freesat HD built in.

How is freesat installed?

If you have a working satellite dish on your home you may be able to self-install your freesat equipment. If not, freesat can be installed by a freesat approved installers (who meet required industry standards). Installation, if required, can be arranged with your retailer when you buy your equipment.

If there is already a satellite dish on your home, you may be able to use it to receive freesat – check with your freesat retailer first. If your existing satellite dish is still under warranty (typically 12 months) connecting a freesat digital box to your existing equipment is likely to void your existing warranty.

How many channels will I get?

Over 115 TV channels including entertainment, movies, news, lifestyle, BBC iplayer, and subscription-free HD from the BBC and ITV.

Does freesat offer an HDTV service?

Yes, freesat offers a subscription-free HD service. To watch TV in HD you will need a freesat HD digital box connected to an HD Ready TV or a TV with freesat HD built in.

What services does freesat offer?

• Subscription-free HD
• 7 day on-screen programme guide
• Interactive TV (press remote red button for access to latest news and live sports results)
• Parental control
• Customer support via freesat’s customer helpdesk and freesat.co.uk’s help section
• Interactive services

Does freesat offer any accessibility features?

Yes, subtitles and audio description.

Terms and conditions

Non-standard installation costs extra. You must get consents required (e.g. landlords, planning permission) before arranging installation. More information available from freesat approved retailers.

www.freesat.co.uk

Sky information

What is SKY?

Sky TV is a digital TV service through a satellite dish. Sky TV also offers customers a broadband and telephony service when they buy a TV package.

How much does it cost?

Sky TV is a subscription service. Packages range from £19 to £51 a month. A minimum 12 month contract is required. Standard installation by Sky engineers costs £30.

What equipment do I need?

A Sky digital box and minidish (provided free with subscription).

How is Sky TV installed?

Sky TV is installed and set up by a Sky engineer. The equipment is then yours to keep.

How many channels will I get?

Depending on which package you choose you can get up to 160 digital TV channels plus more than 240 free-to-air channels.

Does SKY offer an HDTV service?

Yes, Sky offer an HD service. To get this you will need an HD ready TV and a Sky+ HD box, which has all the Sky+features with double the storage capacity of a standard Sky+ box. HD Mix is required for HD viewing (£10 a month).

What other services does SKY offer

• Sky+: A TV recorder and digital receiver in one. Sky+ lets you record two programmes at the same time, pause and rewind live TV, record selected series at the touch of a button and store up to 40 hours of programming.
• Multi-room: Watch Sky TV in different rooms around your home.
• Sky TV also offer a broadband and telephone service if you subscribe to a SKY TV package
• Other benefits: customer support, interactive TV, seven-day on-screen TV guide, parental control, monthly customer magazine.
• Opportunity to change your TV package with one month’s notice.

Does Sky offer any accessible services?

Yes, subtitles, audio description and accessible remote control are available on Sky.

www.sky.com